Privacy Policy

At Captain Cooks Casino, we are committed to maintaining the confidentiality and integrity of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information.

What Personal Information We Collect

We may collect various types of personal information from you when you interact with our platform. These include:

• Account registration information: name, email address, password, username
• Device and browser information: device type, operating system, browser version
• Usage analytics and behavioural data: login history, game activity, preferences

We may also collect non-personally identifiable information to improve the performance of our platform. This includes:

• Cookies and tracking technologies: see below for more details
• Anonymised or aggregated analytics data

Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your user experience, improve platform performance, and gather non-personally identifiable usage statistics.

We may use third-party services to collect data on:

• Site traffic and navigation patterns
• User demographics and interests
• Browser capabilities and device information

Please see our Cookie Policy for more details about the types of cookies we use and how you can manage them.

Communication Preferences

We value your communication preferences and respect your desire to control what kind of messages you receive from us. You can adjust these settings at any time:

• Email: choose to receive promotional emails or unsubscribe
• Push notifications: opt-in for mobile push notifications

If you no longer wish to receive marketing communications, please let us know by sending a message through our platform.

Data Storage and Retention

We retain your personal data securely in line with best practices. We aim to keep this information as current and accurate as possible:

• Active users: we will retain your data for the duration of your account
• Inactive users: we may delete or anonymise inactive accounts after a reasonable period

Security and Account Protection

To safeguard your personal data, we implement various security measures to protect against unauthorised access:

• Data encryption: use industry-standard SSL/TLS certificates to encrypt your communication
• Password protection: enforce strong password policies for user account security
• Two-factor authentication (2FA): optional 2FA setting for enhanced login security

We maintain a secure environment using reputable hosting providers and engage in regular software updates, backups, and patching.

Account Access and Login Protection

To ensure seamless access to your Captain Cooks Casino account:

• Use strong, unique passwords
• Enable 2FA whenever possible
• Log out regularly when accessing shared devices

User Rights Regarding Personal Data

You may exercise the following rights related to your personal data:

1. Right of Access: request details about the information we hold about you.
2. Right to Rectification: correct any inaccuracies in your profile or account settings.
3. Right to Erasure (delete): submit a request for erasure when no longer wishing us to retain data.

Please contact our support team with these requests, providing proof of identity where necessary. We will address each inquiry promptly and fairly.

Age Restrictions

To comply with regulations protecting minors:

• You must be at least 18 years old (or the age of majority in your jurisdiction) to access this platform.
• If you are under 18, we advise that you do not use our services or share them with others who may be underage.

Compliance and Data Protection

We take data protection seriously and work diligently to ensure compliance:

• Privacy laws: comply with applicable privacy regulations, including but limited to GDPR in the EU.
• Platform security measures are reviewed for effectiveness against new threats.

Our team of trained professionals oversee platform operations, ensuring a secure environment that aligns with the most stringent standards.